Shipping policy

# Shipping Policy

Last updated: 19 May 2026

Thank you for shopping with AveLuna Co. We’re committed to delivering your order safely and efficiently.

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# Order Processing

Orders are typically processed within **1–3 business days** after payment confirmation.

Orders are not processed or shipped on weekends or holidays.

During periods of high demand, processing times may be slightly extended.

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# Shipping Times

Estimated delivery times:

- **United States:** 2-7 business days
- **Canada:** 7–14 business days
- **International:** 7–21 business days

Please note that delivery estimates are not guaranteed and may vary depending on your location and carrier conditions.

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# Shipping Rates

Shipping costs are calculated at checkout based on destination and order size.

We may offer free shipping promotions from time to time. Any applicable thresholds or conditions will be displayed on the website.

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# Order Tracking

Once your order ships, you will receive a confirmation email with tracking information.

Please allow up to 48 hours for tracking updates to appear.

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# Delays

While we work hard to ensure timely delivery, delays may occasionally occur due to:
- Carrier disruptions
- Severe weather
- Customs processing
- High seasonal demand
- Incorrect shipping information

AveLuna Co. is not responsible for delays caused by third-party shipping carriers.

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# Incorrect Address Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the order has already shipped, we may not be able to modify or recover the package.

Additional shipping charges may apply for reshipments.

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# Lost or Stolen Packages

AveLuna Co. is not responsible for lost or stolen packages marked as delivered by the carrier.

If you experience an issue with delivery, please contact the shipping carrier directly. We will do our best to assist where possible.

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# Damaged Packages

If your order arrives damaged, please contact us within **7 days** of delivery at:

**support@aveluna.co**

Please include:
- Your order number
- Photos of the damaged item and packaging

We’ll review the issue and work toward a resolution as quickly as possible.

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# International Orders

International customers are responsible for any customs duties, taxes, import fees, or additional charges imposed by their local authorities.

These fees are not included in product or shipping prices.

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# Contact

For shipping-related questions, contact us at:

**support@aveluna.co**